Scope and contact
This Privacy Policy explains how Nelly Diaz Insurance Agency, LLC (the “Agency,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information through nellydiazagency.com. Privacy questions and requests may be sent to nelly@nellydiazagency.com, by calling or texting (281) 875-8484, or by mail to 1100 W Main St, Ste 110, Tomball, TX 77375.
Information we collect
When you request information or a quote, we may collect your name, telephone number, email address, ZIP code, language preference, coverage interests, information about the property, vehicle, business, household, health-plan category, or Medicare stage you select, and anything you choose to include in a message. Please do not send Social Security numbers, payment-card information, medical records, government identification numbers, account passwords, or other highly sensitive information through a general website form.
Our hosting and security providers may automatically process limited technical information, such as IP address, browser and device information, requested pages, timestamps, referring pages, and security signals. Cloudflare Turnstile processes technical signals to distinguish people from abusive automated traffic. We do not use the website to sell personal information or for cross-context behavioral advertising.
How we use information
- To respond to requests and communicate about insurance products or services.
- To prepare, support, or service a quote, application, policy inquiry, or appointment.
- To operate, secure, maintain, troubleshoot, and improve the website.
- To prevent fraud, abuse, and unauthorized access.
- To comply with applicable legal, regulatory, licensing, carrier, and recordkeeping obligations.
How we disclose information
We may disclose information to service providers that host, secure, maintain, or support the website and communications; insurance carriers, administrators, and enrollment platforms involved in a request; professional advisers; and government, regulatory, or legal authorities when required or permitted by law. Those recipients may have their own privacy notices. We do not sell personal information and do not share it for cross-context behavioral advertising.
Retention and security
We retain information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, regulatory, licensing, carrier, contractual, fraud-prevention, dispute, and recordkeeping requirements. We use reasonable administrative, technical, and organizational safeguards appropriate to the information handled. No website, transmission, or storage system can be guaranteed completely secure.
Your privacy choices
You may ask to access, correct, or delete personal information associated with you, or request a portable copy, by using the contact methods above. Where applicable law provides additional rights—such as the right to confirm processing, opt out of a qualifying sale, targeted advertising, or profiling, or appeal a denied request—we will respond to a verified request as required by law. Insurance, financial-services, health, employment, and other information may be governed by separate laws or exemptions. We may verify your identity and authority before acting, and we will not discriminate against you for exercising a right available under applicable law.
Communication choices
You may ask us to stop marketing emails or texts at any time. Use an unsubscribe link when provided, reply STOP to an eligible text-message program, or contact us directly. A request to stop marketing does not prevent service-related communications or communications required by law.
Children
This website is intended for adults seeking insurance information and is not directed to children under 13. Please do not submit information about a child through a general website form unless it is reasonably necessary for an insurance request and you are authorized to provide it.
Third-party services and links
Appointment, map, enrollment, and other external links are operated by third parties we do not control. Their privacy, security, accessibility, and terms apply when you use those services.
Changes to this policy
We may update this policy when our website, services, vendors, or legal obligations change. The “Last updated” date identifies the current version. Continued use of the site after an update is subject to the revised policy.