Our commitment
Nelly Diaz Insurance Agency, LLC is committed to making this website usable by people with disabilities. Accessibility is an ongoing practice, and we welcome feedback when something creates a barrier.
Accessibility target
We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA where reasonably practicable. This is an accessibility goal, not a claim that every page or third-party service has been formally certified or is free of every barrier.
Accessibility measures
- Semantic headings, landmarks, lists, links, and form labels.
- Keyboard access, visible focus indicators, and a skip link to main content.
- Text alternatives for meaningful images and appropriate handling of decorative images.
- Readable contrast, responsive layouts, browser zoom support, and reduced-motion support.
- Instructions and error messages communicated in text rather than by color alone.
- English and U.S.-Spanish pages with appropriate language metadata.
- Plain-language insurance, legal, and form content.
Compatibility and third-party services
The website is designed for current versions of major browsers and common assistive technologies. External calendars, maps, enrollment tools, and security services are operated by third parties and may have accessibility features or limitations outside our control. If a third-party service creates a barrier, contact us so we can help identify a reasonable alternative.
Request help or report a barrier
If you cannot access content or complete a task, call or text (281) 875-8484 or email nelly@nellydiazagency.com. Please identify the page, what you were trying to do, and the barrier you encountered. You may also identify your browser or assistive technology if you wish. We will work with you to provide the information or service through a reasonable alternative and address the issue where practicable.
Formal channels
Information about filing an ADA complaint is available from the U.S. Department of Justice Civil Rights Division.
Statement updates
We review this statement when material website features or accessibility practices change. Last updated September 15, 2026.